FAQ
Got questions? Here are the answers to the ones we get asked most about custom hats, shipping, and ordering from The Hat Cartel.
Can I order a custom hat?
Yes. You can order a custom text hat through our Design Your Hat page, or contact us for bulk orders, team hats, and logo enquiries.
Do you ship hats across Australia?
Yes. We ship Australia-wide.
What kind of custom hats do you make?
Our main focus is custom text hats and ready-made slogan hats. We can also help with logo, team, and event enquiries through our contact page.
How do I order a custom text hat?
Go to the Design Your Hat page, choose your options, enter your wording, and submit your request. We’ll review it and get back to you if needed.
Do I need artwork for a custom hat?
Not for custom text hats. Just enter the wording you want. If you need logo work or something more detailed, contact us and we’ll point you in the right direction.
Do you offer bulk orders?
Yes. We can help with bulk orders for businesses, clubs, teams, events, and promotions.
How long will my order take?
Turnaround time depends on the order size and job type. If you have a deadline, let us know when you enquire.
Can I return a custom hat?
Because custom hats are made to order, change-of-mind returns are generally not available. If there is an issue with your order, contact us and we’ll help sort it out.
Still Need Help?
Send us your question, custom idea, or bulk enquiry and we’ll point you in the right direction.